We have a 5-day return policy


To be eligible for a return, your item must be in the same condition that you received it, and

in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Ourpetzone.com If your return is accepted,

we’ll send you a return shipping label, as well as instructions on how and where to send

your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Ourpetzone.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is

defective, damaged or if you receive the wrong item, so that we can evaluate the issue

and make it right.


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted,
 make a separate purchase for the new item.



We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
 If approved, you’ll be automatically refunded on your original 
payment method. 

Please remember it can take some time for your bank or credit card

company to process and post the refund too.

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