We have a 5-day return policy
To be eligible for a return, your item must be in the same condition that you received it, and
in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Ourpetzone.com If your return is accepted,
we’ll send you a return shipping label, as well as instructions on how and where to send
your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Ourpetzone.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is
defective, damaged or if you receive the wrong item, so that we can evaluate the issue
and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted,
make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method.
Please remember it can take some time for your bank or credit card
company to process and post the refund too.